To make your time spent visiting our collections more enjoyable, we invite you to read and respect a few simple rules.
Organising your visitBefore your visit, we recommend that you purchase your ticket online, to avoid queuing at the ticket office. Those in possession of the ticket purchased online can skip the queue at the ticket office and go directly to the reception desk on the ground floor.
The ticket only allows one access to the Pinacoteca and is not reusable; within three months of the date of issue it also allows access to Palazzo Pepoli Campogrande.
Throughout the tour, staff are authorised to ask for the ticket, which must therefore be kept for the duration of the visit.
Backpacks, bags, umbrellas and other bulky objects must be deposited at the cloakroom before entering the exhibition spaces. Deposit is free of charge.
Visitors under the age of 12 must be accompanied.
Animals are not permitted, with the exception of guide dogs for the blind and service dogs for assisting the disabled (which must wear the appropriate harness and be kept on a leash).
Rules of conduct within the museum While inside the museum rooms it is forbidden to:
- to stand and sit on the access and escape routes and on any other passage used as an emergency exit;
- touch works of art or approach with objects that could damage them;
- damage or tamper with structures, infrastructures and services in any way;
- behave in such a way that could cause dangerous situations, endanger the safety of persons and works of art or be contrary to public order;
- engage in aggressive acts towards control staff;
- deface walls;
- run in the halls;
- walk barefoot and bare-chested in the museum spaces;
- introduce liquids except for so-called LAGs (liquids, aerosols and gels) for medical purposes or special dietary regimes, including baby food;
- consume food and drink;
- smoke (the ban also includes electronic cigarettes);
- talk on the telephone;
- bring in knives, metal tools of various kinds and any type of firearm and/or dangerous material; it is also forbidden to bring in armed visitors, even if they have a legal arms permit
- to introduce drones and similar devices
During the visit it is necessary to
- wear clothing appropriate to the museum environment (it is considered inappropriate to visit the museum in a swim suit, in excessively skimpy clothes, in ceremonial or wedding attire, or wearing historical costumes and disguises)
- respect the general indications on museum signs and what is indicated by the museum staff;
- maintain a moderate tone of voice so as not to disturb other visitors;
- switch off or mute mobile phones.
It is permitted to take photographs or video recordings of the works (with the exception of those on display in temporary exhibitions) for personal and study use, provided that no flash, additional lights, selfie sticks, tripods or professional equipment of any kind is used. For other uses, special authorisation must be requested and a concession fee paid, if applicable (further information on this
page).
Drawing and taking notes with a pencil or digital devices is permitted, while the use of paints, easels, lecterns and other bulky supports or equipment is not.
Supervisory staff, identifiable by their badges, are available to visitors for information about the collections and services offered by the museum. The staff is responsible for the safety of the exhibits and people. Visitors are therefore required to follow the instructions given by the security staff, who are authorised to intervene if necessary and also to remove those whose behaviour endangers the safety of the works of art or disturbs other visitors.
In the event of a large crowd, in order to protect the safety of the works on display and visitors, the staff may temporarily close certain rooms or restrict entrances in order to avoid crowds. In some exhibition spaces, entry may be restricted.
